The staff can handle all sorts of situations, ranging from the more simple case of answering a phone call for medical referral, to the most complex emergency medical evacuations from the most remote areas of Asia. They work hand in hand with our in-house medical personnel and have an in-depth knowledge of the logistics involved in any evacuation case.

Our Medical Personnel, Assistance Advisors and Operations Staff regularly review open cases, monitor the development of cases, and update the Patient's family. The in-house medical personnel will advice and provide reports and recommendation to customers. They will also escort patients if required.

Assistance Online is always about a balance between medical care and customer service. Every patient is important to us and we will always provide them with the best possible medical care and personalized customer service. After all, there is nothing more important in life than our health and well-being.

Our priority is to offer personalized services where both clients and customers feel the care we provide.